A Small and Happy Post-Sandy Story

Bain's HardwareAs 2012 comes to a close, I’d like to share  a small and happy story.

It was six weeks after Hurricane Sandy and our local dry cleaners was still boarded up. There was no information or phone number posted on the plywood covering the store’s windows. This is not surprising considering that all Sea Bright businesses, except for one, were in the same sorry state.

The problem: My husband, Wayne, had dropped off his best Burberry blazer and two best dress shirts the week before Sandy devastated our town. Hearing stories of how other business owners found their merchandise washed up in the yards of folks in neighboring towns, we had mentally added his favorite duds to our list of losses.

On Dec. 12th Bain’s Hardware was our first local business to reopen, offering a much-needed sign of hope, not to mention a place to buy paint. A few days later, as I power-walked past their storefront I thought, “I should stop in and congratulate them on reopening.” So I did.

As I headed inside I caught a glimpse of the boarded up dry cleaners, noticing that it was right next door to the hardware store. After offering my good wishes to co-owners Frank and Pat Bain I asked, “Do you have any idea of how to contact the owner of the cleaners?” “What for?” asked Pat. I explained our dilemma and Pat replied with a simple order, “Follow me.”

Out the back door of the hardware store we marched, single file, right into the back door of the cleaners. The space was dark and damp. I was surprised to see how many racks of clothing hadn’t been swept away by the storm. “Was it possible for Wayne’s blazer and shirts to still be here?” I wondered.

Pat asked for a description of the items and generously offered to help me search through the racks. Figuring this could take a while, I took a deep breath and proceeded to peer through plastic and decipher the faded tickets, starting with the lowest and easiest to reach rack.

I did a double take when, after barely a minute, our name and address appeared on the next item I grasped! Shocked to see Wayne’s dry cleaning looking pressed and nearly pristine beneath the slightly dirty plastic, I thanked Pat for her help and we celebrated this small Sandy “lost and found” moment. I could barely contain my excitement as my pace quickened and I headed back home.

This small story speaks to me on two levels:

First, it reminds me that we rarely have anything to lose by asking a question. When our tone is on target and our timing thoughtful, most people will try to help. It is very affirming when this happens. Often we’re hesitant to ask for fear of showing ignorance or admitting helplessness. When we push that fear aside we give others a chance to step in and feel the joy of helping a fellow human being.

Second, the actions of Pat Bain show how a small business can make the lives of its customers better, even in ways either party might never imagine. I’ve noticed that this “wow” factor is one of the most powerful ways a business cultivates a loyal clientele. Somehow I can’t imagine someone from Home Depot helping me search for dry cleaning!

So, as we approach the New Year let’s celebrate the small and happy stories in our lives. Let’s be bold in asking for what we need and generous in offering our help to others. Taking time to fully appreciate these moments of joy can help to drown out the sad and tragic news in our world.

Let’s consider what might be lost in our work lives, personal lives, and relationships that we’d like to find. I’d say that maybe by asking for help and giving help to others we might just find it. What would you say?

P.S. A note to the owner of the Sea Bright Dry Cleaners: Please get in touch so we can pay for Wayne’s dry cleaning!

Photo by Vincent Parise of the Rumson Fair Haven Patch

14 thoughts on “A Small and Happy Post-Sandy Story

  1. Jamie,
    what great news! I’m glad to read that Sea Bright is coming back and that business owners like Pat Bain are still strong!

  2. Great story! It’s so true: the joy of life is more a series of sparklers than a huge fireworks show. Definitely inspirational story for the new year! Thanks Jamie!

  3. Jamie, you have an eagle’s eye for finding and a clear voice for sharing, lessons that challenge us to think about situations in a way that ultimately enrich our lives. Thanks so much for sharing! Sending love and best wishes to you and Wayne for a full recovery, and a happy, healthy New Year.

  4. I completely agree with your first 2 points, Jamie. Could a third point be that it is fate or a sign that you found Wayne’s clothes so easily and in such good condition considering what might have been? If we are open and paying attention to the signs around us, especially after a trauma, the positive and light-hearted feelings that come from them can really lighten our load, if only for a minute. I see this as a small but charmed ‘silver lining’ or gift that has come your way in the wake (no pun intended) of your Sandy experience. As always…xo

    • Thanks, Lisa, that’s a lovely way to look at this and reminds me of the angel I found at the base of the stairs when we returned home after the storm.

  5. Pingback: Let us resolve to savor the moments that enrich our lives « Dennis Sparks on Leading and Learning

  6. Pingback: From Problems to Progress: The Tulips at the End of the Tunnel | Jamie Sussel Turner

  7. Pingback: Hurricane Sandy Didn’t Take Our Sunsets | Leadership and Communication Coach

Leave a Comment...What would you say?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s